At TTS we understand that you may want to sample an item before you commit to purchasing the item. Unfortunately this is not something that we can provide.
This is due to items we supply coming to us pre-packaged. However our extensive range of products are of the highest quality and are always improving and adding to our already impressive catalogue.
We are absolutely certain that you will be satisfied with your purchase. If however you do decide to change your mind, you have 14 days from receipt of the order to return it back to us ensuring the items are unopened and in their original packaging.
Once the items have been returned and checked you will receive your credit note or refund!
TTS are proud to partner up with Parcel Force as our choice of courier for our deliveries of stock items in the UK (England, Scotland, Wales and Northern Ireland).
There are certain deliveries that may not be dealt with via Parcel Force, for example; where a pallet delivery is required, we would use DMW as our chosen courier, and also for our direct delivery items which will be delivered by the suppliers preferred courier.
Parcel Force and Royal Mail from 2nd of June will become dual branded, what does this mean for you? This will allow for maximum efficiency between Royal Mail and Parcel Force as they are then able to operate on one another’s extensive networks, and access to each others vehicles which will improve the way we deliver parcels to you, and also collect parcels, no matter the location!
We know that sometimes you will need a formal quote as a means of obtaining authorisation for an order that you may wish to place with us, and we are more than happy to support you with that.
We can help you with that in a couple of ways –
- Select and place the products you would like to order into your on-line shopping basket, this will provide you with the current price per product and the total amount of your potential order, you are then able to forward your shopping basket as an email to whoever you need to gain authorisation from. The benefit of doing it in this way is that if your proposed purchase is approved you can go ahead and place your order simply by continuing to checkout. If you need to make amendments, you can also do that before checking out your order.
- Complete our ‘Quote Request Form’ and one of our Customer Service Advisors will contact you within 24 hours to discuss and confirm your requirements to enable us to provide you with your quote. Once we have your final requirements and you are happy to go ahead it takes us a matter of minutes to convert that into an order and provide you with your order confirmation.
All of our products come with a 12 month warranty from the date of delivery for faulty defects.
To enable us to provide you with a replacement / credit note or refund, please contact us along with images of the fault where applicable, and one of our Customer Service Advisors will be in contact to confirm next steps.
We understand that you may need a copy of a document previously provided.
To enable us to provide you with a copy of an invoice, credit note or an up-to-date statement, please contact us with your details to enable us to share this with you.
For speed of processing your payment following the payment of your invoice, please ensure that the following email address is listed within your financial system to enable your remittance advice to automatically be directed to us; accounts@tts-group.co.uk.
Once your order is despatched, you will receive an email to the email address on your account with estimated despatch dates.
If you have not received your order after 5 workings days from the estimated despatch date, please contact us and one of our Customer Service Advisors will be in contact with an update on the status of your order.
In order to change any account details, including your delivery and invoice address, email address, and telephone number you can complete a quick and easy form on our website to advise of any changes.
Please note this only applies to establishment accounts, i.e. schools, nurseries, colleges, and business accounts. If you’re logged into a private account there is a different process to follow, both methods will be listed below.
Please navigate to this page to send a request over to our friendly team!
Select Accounts > Update account details > Then complete the presented form.
Once received it will be reviewed for amendment within 24 hours and you will be contacted once the details have been updated.
If you are unsure of your account number, please provide as much detail as possible on the form to ensure we find the correct account for amendment.
If you’re not logged in via a personal account then please refer to the alternative method shown above.
If you’re a part of a personal account you may update account details via your account dashboard found here,
Great news! There is no minimum spend requirements if you are registered with your email on our website. All guest checkouts have a minimum order value of £30 (Excluding VAT) before being able to checkout.
Don’t have an account? You can register in minutes using our simple registration form here.
As part of our commitment to sustainability, we have taken a decision as a business to no longer supply paper copies of delivery notes. However, your invoice, which is generated upon the despatch of your order provides you with an itemised summary of your order.
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