At TTS we are committed to delivering the best value to our customers. Due to the rising costs within our economy and the increase in transportation and operating costs, we do have to extend a small part of the delivery charge.
Our shipping costs are£4.95for all orders below £100, however we will continue to offer FREE delivery to online orders over £100* (excluding VAT).
We understand that our shipping cost increase is not ideal, but we mean when we say that TTS are committed to delivering the best value. So we always look to provide you with ways to save money, with our incredible discount codes and special offers on your everyday essentials to ensure your satisfaction!
*Free deliveries only apply to orders which are placed online and are not applicable for orders over the phone or email orders.
Change is not always a bad thing. Here at TTS we believe that a greener, more sustainable future is only possible with change. With that in mind we have implemented numerous changes, starting with no physical copies of our catalogues!
This change was implemented in January 2024 so you may have already noticed this change.
We know you may miss flicking through pages and pages full of our fantastic products, but we are on a mission to save the planet one small step at a time.
We promise you will find the website far easier to use than the paper-based counterpart. You’ll be inspired by our wide variety to include in your daily lessons, you’ll also find the product pages are full of information you just wouldn’t find crammed in a catalogue page!
You’ll also be able to access our online exclusive offers and use our “email my basket” feature which makes life a lot easier when it comes to sharing larger baskets. All you need to do is put the recipient email address in and they’ll receive a link to add all items to the basket ready to order, which we are sure you will agree is far quicker than playing pass the parcel with a catalogue!
Got a discount code? Lucky you! Now all you need to know is how and where to apply this code, so in this handy guide you’ll find all you need to know to apply one!
the first step is that you’ll need to get the items in your basket, ensuring they are all a part of the promotion by looking on the product page itself. Then all you’ll need to do is head to your basket, scroll down to the bottom and you’ll see on the left hand side “Add a promotional code”. Simply input the code you were given and that’s all there is to it, you’ve saved money in a few simple steps!
Is this text too boring? Not to worry, we’ve got you covered with this quick and easy video located below!
Please note: You may not use any more than one discount code per order.
Important notice: Please ensure the discount code is applied before checking out, as we cannot add a discount code after the order has been placed.
The option to pay for an order via telephone is no longer an option with TTS. We understand this may be a disappointment – and it wasn’t a decision that was taken lightly.
However, you can still pay for your order via our website and not only is this the quickest method but you can take advantage of our online exclusive offers, saving you both time and money!
Page was last reviewed on 15.04.2025
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Wooden Nesting Rings 5pk – EY04981
Bazaar Group Woodland Tree Stump Bean Bag – FU07271/FU07511/FU10134
If you have a Wooden Tree Stump Bean Bag / Bags as displayed in the above image, please take note of the Product Safety notice as issued by our supplier below.
https://www.edenlearningspaces.co.uk/product-safety
Make Your Own Motorised Vehicles D&T Class Kit – TE00778
At TTS we understand that you may want to sample an item before you commit to purchasing the item. Unfortunately this is not something that we can provide.
This is due to items we supply coming to us pre-packaged. However our extensive range of products are of the highest quality and are always improving and adding to our already impressive catalogue.
We are absolutely certain that you will be satisfied with your purchase. If however you do decide to change your mind, you have 14 days from receipt of the order to return it back to us ensuring the items are unopened and in their original packaging.
Once the items have been returned and checked you will receive your credit note or refund!
Important to note; Direct delivery items do not follow this same rule, if you change your mind about a direct delivery item there will be a 20% restocking fee, which is deducted from the credit note/refund total once the item is returned.
TTS are proud to partner up with Parcel Force as our choice of courier for our deliveries of stock items in the UK (England, Scotland, Wales and Northern Ireland).
There are certain deliveries that may not be dealt with via Parcel Force, for example; where a pallet delivery is required, we would use DMW as our chosen courier, and also for our direct delivery items which will be delivered by the suppliers’ preferred courier.
Parcel Force and Royal Mail from 2nd of June will become dual branded, what does this mean for you? This will allow for maximum efficiency between Royal Mail and Parcel Force as they are then able to operate on one another’s extensive networks, and access to each others vehicles which will improve the way we deliver parcels to you, and also collect parcels, no matter the location!
All of our products come with a 12 month warranty from the date of delivery for faulty defects.
If you have purchased an item within the last 12 months and has become defective, you will need to contact TTS using this form.
The form can be found by clicking the above link, then clicking on Returns > Ordering > Warranty information.
We would require images of the fault where possible so that our customer service team can investigate and respond with the next steps!
Important! There are exceptions where warranty claims are not covered under our warranty policy.
- Damage due to natural calamity is not covered under warranty.
- Expected wear and tear is not covered under warranty.
- Not taking good care of the item.
- Wilfully damaging the item, or accidental damage.
- Improper use of the item or improper installation.
- Any use of the goods that are not within the specification or specific application as detailed by TTS in any documentation relating to the goods.
- Where goods have been repaired or modified by persons not authorised by TTS.
Need a copy of an invoice, statement or credit note? You’re in the right place! We understand that you may need a copy of a document previously provided to you.
To enable us to provide you with a copy of a document, all you need to do is fill out a quick and easy form. Once you’ve clicked on the link, all you will need to do is navigate to Payments > Click on the form relevant to your request > then fill out the form.
Once you have submitted your request, one of our friendly customer service advisors will be in touch with a copy of the document requested.
Below is a video to guide you to the right place!
For speed of processing your payment following the payment of your invoice, please ensure that the following email address is listed within your financial system to enable your remittance advice to automatically be directed to us; accounts@tts-group.co.uk.
Simply click on the email hyperlinked above and you’ll be directed to your email application of choice.
Once your order is despatched, you will receive an email to the email address on your account. On this email you will find a list of the items despatched and the estimated date for delivery.
If you have not received your order after 5 workings days from the estimated delivery date, please contact us by completing this quick and easy form– navigate to Ordering > Order update request. Once this has been complete one of our friendly team members will give you a call with an update and advise on the next steps!
In order to change any account details, including your delivery and invoice address, email address, and telephone number you can complete a quick and easy form on our website to advise of any changes.
Please note this only applies to establishment accounts, i.e. schools, nurseries, colleges, and business accounts. If you’re logged into a private account there is a different process to follow, both methods will be listed below.
Please navigate to this page to send a request over to our friendly team!
Select Accounts > Update account details > Then complete the presented form.
Once received it will be reviewed for amendment within 24 hours and you will be contacted once the details have been updated.
If you are unsure of your account number, please provide as much detail as possible on the form to ensure we find the correct account for amendment.
If you’re not logged in via a personal account then please refer to the alternative method shown above.
If you’re a part of a personal account you may update account details via your account dashboard found here,
Great news! There is no minimum spend requirements if you are registered with your email on our website. All guest checkouts have a minimum order value of £30 (Excluding VAT) before being able to checkout.
Don’t have an account? You can register in minutes using our simple registration form here.
We are committed to a greener, more sustainable future for everyone. With that in mind, we have taken the decision to no longer supply paper copies of delivery notes.
We understand that this may not be ideal, however there will be an invoice generated upon despatch of your order. On this invoice this will show an itemised summary of which items have been despatched, you can actually use this as a despatch notes to match off to deliveries received.
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