If you are unable to log into your account, please ensure that you reset your password using the ‘Forgotten your password link’.
If you have attempted to reset your password and still aren’t able to login into your account, please navigate to the following help form > Accounts > Accessing my account, to contact our customer service team who will be in touch shortly after to offer a swift resolution.
Please ensure you input as much detail as possible to ensure our team have all the information they require to provide a speedy resolution for you, any steps you have attempted for example; password reset attempted, or not receiving a password reset.
We know that sometimes you will need a formal quote as a means of obtaining authorisation for an order that you may wish to place with us, and we are more than happy to support you with that.
We can help you with that in a couple of ways –
- Select and place the products you would like to order into your on-line shopping basket, this will provide you with the current price per product and the total amount of your potential order, you are then able to forward your shopping basket as an email to whoever you need to gain authorisation from. The benefit of doing it in this way is that if your proposed purchase is approved you can go ahead and place your order simply by continuing to checkout. If you need to make amendments, you can also do that before checking out your order.
- Complete our ‘Quote Request Form’ and one of our Customer Service Advisors will contact you within 24 hours to discuss and confirm your requirements to enable us to provide you with your quote. Once we have your final requirements and you are happy to go ahead it takes us a matter of minutes to convert that into an order and provide you with your order confirmation.
The fastest way to create an account with TTS is using our quick and easy registration page online!
There are two types of registrations that you will see when you are registering, you will need to select the option that suits your needs best.
If you already have an existing account with TTS without a login, you will need to select the option “I’m registering on behalf of a school, nursery or local authority.”
Once you have selected that you will be asked for your postcode, then you’ll be able to select your establishment from the drop down menu if you have an account already as shown in the below example!
Please navigate to the registration page found here.
Important – if you know you have an account but do not see it in the drop down list, please do not register a new account as this will cause duplicate accounts and confusion when you place orders with us. Please contact us to resolve this to allow you to register to your account.
If you do not have an existing account, your establishment will not be shown on this list, in this instance you’ll be met with the below image; from here all you’ll need to do is continue and register a new account
Please navigate to the registration page found here.
Please allow 24 hours for new registrations to be approved and then you’ll have access to our extensive range of products right away! Any orders that are placed before verification will be on hold until verified.
Looking for product information? This can be found online, which you’ll find on the product page itself. All you’ll need to do is scroll down to view a detailed description of the item alongside COSHH sheets where applicable.
Can’t find the details you’re looking for? Not to worry, our friendly customer service team are here to help! All you need to do is fill out this quick form (Click on “Ordering” then clicking on “Product information”) from there you’ll be presented with the form. Once you’ve submitted your query, you will hear back from a member of our team within 24 hours!
We understand that on occasion you may need to cancel your order. This can be done by completing thisform, click on this link and then navigate to > Ordering > Cancel my order.
Depending on the journey of your order, we may not be able to cancel your order. However, we can arrange a collection of your order upon delivery.
We understand that on occasion you may need to return your order.
To return your order, item(s) should be unused and in the original packaging and reported to us within 14 days of delivery to enable us to provide you with a replacement, credit note or refund.
To initiate a return, please contact us with your order/invoice number and the item(s) you wish to return where we will confirm if a restocking fee applies.
You may use this returns form to initiate the return.
Please navigate to Returns > Then select Return an order, or Replacement depending on the reason for return.
Once this form has been complete you will receive a call or an email within 24 hours from one of our lovely advisors to go through the next steps!
Looking for information on stock availability? Look no further! Our website offers up to date information on product availability and if the item is out of stock – it’ll show an estimated delivery time for you!
If you are looking for delivery estimates on an item coming from our third-party supplier, then our website also displays an estimated lead time on when these items would be expected to be delivered to you.
Educational establishments, early years settings and local authorities are eligible for a credit limit providing financial criteria is met.
Once an order is placed, we will automatically check if you’re eligible for a credit facility. If you are, the credit will be applied to your account and the order released.
If we are unable to provide a credit facility, a proforma invoice will be issued to enable payment to be made and the order released.
Need to amend your order? Not a problem, we may be able to add or remove products to your order depending on the stage your order is at.
To make an enquiry regarding amending your order please use thisformto contact us directly and we will advise if the changes required are possible within 24 hours.
Simply click on the link above to open up our support hub contact forms, you will then need to click on Ordering > Amend my order > then fill out the presented form.
Following the despatch of your order, you will receive an email with confirmation of a despatch, you will also receive a copy of an invoice after the despatch of the order.
It is advised to allow 5 working days for any delivery to be made following the despatch of your items. If however you have still not received your order from us within those 5 working days, you can request a proof of delivery from one of our friendly customer service advisors.
Please click here to submit a form to request your proof of delivery, please select “Delivery” then “Proof of Delivery” you’ll be presented with the form shown below, from there fill out the necessary details and we will be in touch within 24 hours with your proof of delivery!
If for whatever reason we need to provide you with a refund, or a credit note, credit notes will automatically be applied to your account. A copy of which will be emailed automatically to the email address that we hold against your invoice account and will be detailed on your next statement of account which is generated on the 1st calendar day of the month. Credit notes will remain on your account until you tell us which invoice you would like to offset it against.
If we are refunding an amount to your credit or debit card, you should expect to receive that back into your account within 10 working days.
If you are concerned that you have not received either the credit note or refund you was expecting, please check your account and if you have any issues contact us and one of our Customer Service Advisors will investigate and provide you with an update.
We’re sure you’ll agree the best method of ordering is online, this is because it’s much faster and easier than the alternative method of emailing or calling!
Not only is it quicker and easier, but you will also be able to see in real time our stock levels and lead times of items. Oh and an added bonus, you’ll also be able to save money using our online exclusive discount codes and offers!
Don’t have an account? Don’t fret, creating an account takes just a few minutes, simply follow this link and you’ll be able to register for an account and start clicking through our amazing range of products!
Still have a question?
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