Credit notes and refunds

If for whatever reason we need to provide you with a refund, or a credit note, credit notes will automatically be applied to your account. A copy of which will be emailed automatically to the email address that we hold against your invoice account and will be detailed on your next statement of account which is generated on the 1^st calendar day of the month.  Credit notes will remain on your account until you tell us which invoice you would like to offset it against. 

If we are refunding an amount to your credit or debit card, you should expect to receive that back into your account within 10 working days.   

If you are concerned that you have not received either the credit note or refund you was expecting, please check your account and if you have any issues contact us and one of our Customer Service Advisors will investigate and provide you with an update.