If you are unable to log into your account, please ensure that you reset your password using the ‘Forgotten your password link’.
If you have tried this and still unable to log into your account, please contact us and one of our Customer Service Advisors will look into this further.
The quickest way to create an account with us is online.
Once you have created your account online, your account will be verified within 24 hours.
You will then have access to place orders online and view our range of offers and online promotions.
Please navigate to the registration page found here.
Product information can be found online alongside the product along with COSHH sheets where applicable.
If you require more information that is not detailed, please contact us and one of our Customer Service Advisors will be in contact.
We understand that on occasion you may need to cancel your order. To enable us to do this, please contact us and one of our Customer Service Advisors will be in contact to confirm cancellation.
Depending on the journey of your order, although we may not be able to cancel your order, we can arrange the return of your order upon delivery.
We understand that on occasion you may need to return your order.
To return your order, item(s) should be unused and in the original packaging and reported to us within 14 days of delivery to enable us to provide you with a replacement, credit note or refund.
To initiate a return, please contact us with your order/invoice number and the item(s) you wish to return where we will confirm if a restocking fee applies.
You may use this returns form to initiate the return.
Please navigate to Returns > Then select Return an order, or Replacement depending on the reason for return.
Once this form has been complete you will receive a call or an email within 24 hours from one of our lovely advisors to go through the next steps!
You can view all of our products online, along with stock availability and lead times.
If a product is coming directly from a third-party supplier, you can also view estimated lead times here too.
Educational establishments, early years settings and local authorities are eligible for a credit limit providing financial criteria is met.
Once an order is placed, we will automatically check if you’re eligible for a credit facility. If you are, the credit will be applied to your account and the order released.
If we are unable to provide a credit facility, a proforma invoice will be issued to enable payment to be made and the order released.
Depending on the journey of your order, we may be able to amend or add to your order.
To make the amendment, please contact us and one of our Customer Service Advisors will be in touch with an update.
Following the despatch of your order, an email will be sent and an invoice will be generated upon despatch.
If you have received your invoice and have not yet received your order within 5 working days of the invoice date, please contact us and one of our Customer Service Advisors will be in contact with an update.
If for whatever reason we need to provide you with a refund, or a credit note, credit notes will automatically be applied to your account. A copy of which will be emailed automatically to the email address that we hold against your invoice account and will be detailed on your next statement of account which is generated on the 1st calendar day of the month. Credit notes will remain on your account until you tell us which invoice you would like to offset it against.
If we are refunding an amount to your credit or debit card, you should expect to receive that back into your account within 10 working days.
If you are concerned that you have not received either the credit note or refund you was expecting, please check your account and if you have any issues contact us and one of our Customer Service Advisors will investigate and provide you with an update.
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